Frequently Asked Questions (FAQ)

For Farmers (Sellers)

• How do I register as a seller on Local Pasar?

  Joining Local Pasar as a seller is easy! Here’s how to get started:

  1. Navigate to our dedicated seller platform at https://farmer.localpasar.com.
  2. Scroll down to the bottom of the page where you’ll find the registration section.
  3. Enter your email and choose a password to create your account.

  
  That’s it! After registering, you might need to complete a few more steps to set up your seller profile and list your products. If you encounter any issues or have questions about the registration process or what comes next, our Farmer Support Centre is here to help. Give us a call at +6 010-322 8228, and we’ll guide you through every step of the way.

  We’re excited to have you on board and look forward to helping you grow your business with Local Pasar!

• What types of products can I sell on Local Pasar?

  Local Pasar is your marketplace for a wide range of agricultural products, directly connecting you with buyers looking for the freshest and highest quality produce. Here’s a list of what you can sell:

  • Fresh Produce: This includes all kinds of vegetables, fruits, and herbs freshly harvested from your farm.
  • Frozen Produce: High-quality frozen fruits and vegetables, ensuring nutritional value and extended shelf life.
  • Seafood: A variety of fish, shellfish, and other marine products.
  • Poultry: Chicken, turkey, and other poultry products.
  • Red Meat: Beef, mutton, lamb, and other types of red meat.
  • Dairy Products: Milk, cheese, yogurt, and other dairy items, sourced directly from dairy farms.
  • Eggs: Fresh eggs from chickens, ducks, or any other poultry.
  • Flowers: Freshly cut flowers, ornamental plants, and related products for those looking to beautify their spaces or for special events.

  Our goal is to support local farmers, fishermen, and producers by providing a platform that showcases a diverse range of local, sustainably sourced agricultural products. If you’re committed to quality and freshness, and your products are grown on a farm or sourced from the sea, Local Pasar is here to help you connect with a wider audience.

  Should you have any questions about product eligibility or require further information on how to list your products, our support team is always ready to assist you. Reach out to us for any guidance needed to get started.

• How does pricing work? Can I set my own prices?

  Absolutely! At Local Pasar, empowering farmers is at the heart of what we do. That’s why we ensure you, the farmers, have full control over setting the prices for your products. Our platform is designed to support you in going directly to market, offering the freedom to determine your own pricing based on your understanding of the value of your produce and the effort that goes into growing it.

  While Local Pasar is committed to providing support and guidance, including offering price recommendations based on market trends, demand, and supply analytics, the final decision on pricing always rests with you. These recommendations are meant to serve as a guide to help you make informed decisions and remain competitive in the marketplace. However, it’s entirely up to you to follow these suggestions or set your own prices according to what you believe is fair and reflective of the quality of your products.

  We believe this approach not only fosters a sense of autonomy and respect for our farmers but also contributes to a fair, transparent, and sustainable agricultural ecosystem.

• How do I manage my inventory on the platform?

  Managing your inventory on Local Pasar is straightforward. Our platform allows you full control over your product listings, enabling you to easily update your inventory in real-time. Should you find yourself with insufficient stock, you have the option to disable the item temporarily from your storefront until you’re ready to offer it again. This feature ensures that your product listings always reflect your current stock levels, helping to manage buyer expectations and maintain a smooth purchasing process.

  We also recommend regularly checking and updating your inventory on the platform to keep your offerings current and accurate. If you encounter any difficulties or have questions about inventory management, our support team is here to assist you.

• What are the fees associated with selling on Local Pasar?

  At Local Pasar, we are committed to supporting our farmers and fishermen by making it as easy and cost-effective as possible for them to reach the market. Therefore, we do not charge any listing fees. All listings on our platform are completely free for farmers and fishermen. Our goal is to provide a space where you can showcase your produce directly to buyers without worrying about upfront costs, supporting you in achieving the best possible returns for your hard work.

• How and when do I get paid for my sales?

  At Local Pasar, we aim to make the payment process straightforward and timely for our valued sellers. Here’s how our payment schedule works:

  • For sales completed between the 1st and 14th of the month, payments will be processed and disbursed by the 30th or 31st of the same month.
  • For sales completed between the 15th and the end of the month (30th or 31st), payments will be processed and disbursed by the 14th of the following month.

  This structured payment schedule ensures that you receive your earnings in a consistent and predictable manner, allowing you to better plan and manage your finances.

• What should I do if I have a dispute with a buyer?

  In the event of a dispute, Local Pasar takes an active role in facilitating a resolution that is fair and satisfactory for both parties. It’s important to note that disputes are initiated by the buyer. Here’s how the process works:

  1. Dispute Initiation: If a buyer is not satisfied with the quality or condition of the goods received, they have the option to raise a dispute through the Local Pasar platform.
  2. Creation of a Three-Way Chat: Once a dispute is raised, Local Pasar will create a three-way chat involving the buyer, the farmer (seller), and a representative from Local Pasar. This chat serves as the primary channel for discussion and resolution of the dispute.
  3. Providing Evidence: We encourage both buyers and sellers to provide evidence to support their positions during the dispute resolution process. As a farmer, your documentation, such as photographs taken during the packing process, can be invaluable in these discussions. Our team also conducts quality checks and takes pictures of goods upon their arrival at our warehouse, which can be used to verify claims.
  4. Reaching a Resolution: Local Pasar will mediate the discussion, considering all evidence presented by both the buyer and the farmer. Our goal is to reach a resolution that is just and satisfactory to both parties, ensuring the integrity and trustworthiness of transactions on our platform.

  We understand that disputes can be challenging, but our aim is to resolve them transparently and fairly, maintaining the highest standards of integrity and trust within the Local Pasar community.

For Buyers (Businesses)

• How do I register as a buyer on Local Pasar?

  Registering as a buyer on Local Pasar is simple and straightforward. Here’s how you can get started:

  1. Visit our website at https://localpasar.com.
  2. Click on the “Register” button located at the top right side of the homepage.
  3. Fill in the registration form with your details, including your name, email address, and business information.
  4. After submitting the form, check your email for a verification message from Local Pasar.
  5. Click the verification link in the email to activate your account.

  
  Once your email is verified, you’ll have full access to browse and purchase from our wide selection of fresh, locally-sourced produce. If you encounter any issues during the registration process or have any questions, please don’t hesitate to contact our customer support (help@localpasar.com or +6 010 322 8228) team for assistance.

  Welcome to Local Pasar – we’re excited to have you join our community of businesses supporting local agriculture!

• Can I buy products in bulk?

  Absolutely! As a B2B platform, Local Pasar specializes in and encourages bulk purchases. We are dedicated to supporting businesses by providing access to a wide range of fresh, locally-sourced produce in the quantities you need. Whether you’re stocking up for a restaurant, grocery store, or any other business, we’ve got you covered.

• How do I search for products or farmers on Local Pasar?

  Finding exactly what you need on Local Pasar is straightforward, thanks to our user-friendly interface. Here’s how to make the most of our search features:

  1. Choose Your View: When you visit our homepage, you’ll notice two distinct views available for your browsing convenience – you can explore our platform either by a listing of farms or a listing of produce. This allows you to approach your search based on your immediate needs, whether you’re looking for specific farms or fresh produce.
  2. Use the Search Bar: Positioned prominently at the top of the page, our search bar is your gateway to finding anything on the platform. Simply type in the name of a farm, the type of produce you’re interested in, or any relevant keywords and categories. Our intuitive search functionality will do the rest, bringing you a list of results that match your query.
  3. Explore Categories: For those who prefer browsing, our categories feature can help you discover new products and farms. Each category is carefully curated to ensure you can easily find a wide range of products, from fruits and vegetables to dairy and poultry, all sourced directly from our trusted network of local farmers.

  
  Whether you’re a business looking to source quality ingredients or an individual eager to support local agriculture, our search and browse features are designed to connect you with the best of Malaysian produce and farms with ease.

• What payment methods are accepted on Local Pasar?

  At Local Pasar, we aim to make your purchasing experience as convenient as possible by offering a range of secure and accessible payment options. Currently, we accept the following methods:

  • FPX / DuitNow via Paynet: Preferred for its seamless integration and ease of use, allowing you to make direct transfers from your bank account in real-time. This method is highly recommended for its convenience and security.
  • Credit Card Payments via FIUU Gateway: For those who prefer using credit cards, we have partnered with FIUU Gateway (previously known as RazerPay), a trusted payment gateway that ensures your credit card transactions are safe and hassle-free.

  We continuously strive to enhance our platform and may expand our payment options in the future to further cater to your needs. Stay tuned for updates, and thank you for choosing Local Pasar for your fresh, locally-sourced produce needs.

• How is product quality ensured on Local Pasar?

  At Local Pasar, our commitment to delivering high-quality, fresh produce to our buyers is paramount. We’ve implemented a comprehensive quality assurance process that involves both our dedicated farmers and our diligent team at the warehouse to ensure every item meets our high standards.

  For Farmers:

  • We encourage our farmers to capture and upload pictures of their produce during the packing process. This step not only promotes transparency but also allows us to preliminarily assess the quality and readiness of the products for shipment.
  • These images are stored on our platform as a record and reference to maintain accountability and adherence to our quality standards.

  At Our Warehouse:

  • Upon receiving orders at our warehouse, our team conducts a thorough inspection of the products. This includes taking additional pictures for our records, verifying the weight, and performing a detailed quality check to ensure the produce matches the description and meets our quality criteria.
  • This meticulous process helps us identify and address any discrepancies or quality issues before the products are delivered to you.

  Delivery Commitment:

  • We guarantee to deliver the items to you within a maximum of 24 hours from the time they arrive at our warehouse. This swift delivery ensures the freshness of the produce and maintains its quality until it reaches your doorstep.

  In Case of Quality Concerns:

  • We understand that despite our rigorous checks, there might be instances where the received goods do not meet your expectations in terms of quality. In such cases, buyers are encouraged to raise a dispute promptly.
  • To initiate a dispute, buyers should tap on the “Dispute” button at the order management page, a 3 way chat will be initiated between our customer support and the farmer, and provide details of the concern along with any relevant pictures or evidence. Our team will then review the claim and work towards a fair and satisfactory resolution for both parties.

  Local Pasar is dedicated to fostering a marketplace that values quality, transparency, and satisfaction above all. Our processes are designed to ensure that every product you receive from our platform meets your expectations and supports the hard work of our local farmers.

• What are the delivery options and costs?

  Local Pasar is pleased to offer flexible delivery options to meet the needs of our buyers. Currently, we provide delivery services within the Klang Valley and Johor Bahru areas. Our advanced system is designed to automatically calculate delivery costs based on the delivery postcode entered at checkout, ensuring accuracy and transparency in shipping fees.

  For Supported Delivery Postcodes:

  • Simply enter your delivery postcode during the checkout process, and our system will automatically calculate and display the delivery cost on the next page.
  • Delivery costs are determined based on distance, order size, and other relevant factors to ensure fair pricing.

  Pick-Up Option:

  • We understand that flexibility is key for our buyers. That’s why we also offer a pick-up option from our designated warehouses, completely free of any delivery charges.
  • When selecting the pick-up option, you will be presented with available warehouse locations and pick-up times, allowing you to choose the most convenient option for you.

  Notes:

  • We are continuously working to expand our delivery capabilities to include more areas and provide additional options for our users. Keep an eye on our platform for updates!
  • For large orders or special delivery requests, please contact our customer service team to discuss how we can best accommodate your needs.

  Local Pasar is committed to providing convenient, flexible, and cost-effective delivery solutions for our community. Whether you choose home delivery or opt for warehouse pick-up, we strive to make receiving your fresh, locally-sourced produce as easy and hassle-free as possible.

• Is there a return policy for products purchased on Local Pasar?

  All sold and completed transactions are final. There is an option to raise a dispute should the received goods have unacceptable quality (by legitimate reason mediated by Local Pasar). As these are grown produce, not factory-produced products, we understand that variability can occur. In such cases, Local Pasar acts as a mediator to ensure fairness and satisfaction for both parties involved.

  To raise a dispute, buyers are encouraged to contact Local Pasar customer support within a specified timeframe (e.g., 24-48 hours) after receiving the goods, providing detailed information and evidence of the issue (e.g., photos, descriptions of quality concerns). Our team will promptly review the case, involving both the buyer and seller in the process, to determine an appropriate resolution. This may include a replacement of the goods, credit towards future purchases, or other solutions agreeable to both parties.

  Local Pasar is committed to upholding high standards of quality and transparency. We aim to support our community of farmers and buyers by ensuring a trusted platform where quality concerns are addressed promptly and fairly. For more detailed information on our dispute resolution process, please refer to our Terms and Conditions.